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Mon – Sun, 8am – 10pm GMT · Average reply under 2 hours
We aim to reply within a few hours, seven days a week. For urgent order issues, call us — the line is open Monday to Saturday.
Frequently Asked
How long does delivery take?
Standard delivery takes 3–5 working days (£4.95). Express delivery is complimentary on orders over £150 and arrives in 1–2 working days.
What is your returns policy?
You have 30 days from delivery to return any item in its original condition, free of charge. Refunds are issued to your original payment method within 5 working days of arrival.
How can I track my order?
Sign in to your account and open Orders for live tracking, or contact our care team with your order number.
How do I become a vendor?
We welcome independent designers and established houses. Apply through the vendor dashboard and our team will review your application within 5 working days.