Delivery & Returns
Everything you need to know about our fast UK shipping, international delivery options, and simple 14-day returns process.
Free UK Delivery
Complimentary standard delivery on all orders over £50 across the UK.
Next Day Available
Order before 4 PM Monday to Thursday for guaranteed next-day delivery.
14-Day Returns
Hassle-free returns within 14 days of delivery with full refund guarantee.
Shipping & Delivery Rates
| Service | Delivery Time | Cost |
|---|---|---|
| UK Standard Delivery | 2 – 4 working days | £3.95 (Free over £50) |
| UK Express Next Day | Next working day (Order by 4 PM) | £5.95 |
| Europe Standard Delivery | 3 – 7 working days | £9.95 |
| International Rest of World | 5 – 10 working days | £14.95 |
* Delivery times are estimated based on business days (Monday to Friday, excluding bank holidays). All orders are fully tracked with tracking links sent via email once dispatched.
Returns & Refunds Policy
We want you to love your AVENUE purchase. If you are not completely satisfied with your order, you can return any eligible items within 14 days of receipt for a full refund or exchange.
How to Return an Item
- Ensure your items are unworn, unwashed, and in their original condition with all tags and protective packaging intact.
- Visit your My Orders page or contact us through our Contact Us page with your Order ID.
- Pack the items securely and attach the provided return shipping label.
- Drop off your parcel at your nearest designated drop-off point.
Refund Processing
Once your return is received and inspected by our warehouse or vendor partner, we will process your refund within 3 to 5 business days. The funds will be credited back to your original payment method.
Have a question about your order?
Our customer care team is available Monday to Friday, 9:00 AM – 6:00 PM GMT.